Privacy Policy

1. Who We Are

Fix N Flow is a plumbing and heating service provider based in Glasgow, Scotland. We are committed to safeguarding your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following information:

  • Full name
  • Email address and phone number
  • Service address and postcode
  • Nature of service requested
  • IP address and browser information (if using our website)

3. How We Use Your Information

We use your data to:

  • Respond to your enquiries
  • Provide quotes and schedule work
  • Deliver plumbing and heating services
  • Improve our website and customer service
  • Comply with our legal obligations

4. Lawful Basis for Processing

We process your data under:

  • Your consent
  • Performance of a contract
  • Legal obligation
  • Our legitimate business interests

5. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Staff and subcontractors performing your service
  • Third-party services (e.g., payment gateways)
  • Legal/regulatory authorities when required

6. Data Retention

We will keep your data only as long as necessary to fulfill our obligations and as required by law (e.g., financial recordkeeping).

7. Your Rights

You have the right to:

  • Access your data
  • Request corrections or deletion
  • Withdraw consent
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

8. Security

We use secure technologies and internal processes to keep your data safe from misuse, unauthorised access, or loss.

9. Cookies

Our website may use cookies to enhance your experience. You may decline cookies via your browser settings.

10. Policy Updates

This policy may be updated periodically. Please review it regularly for changes.

13. Contact Information